TechRoom ("we", "our", "us", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with our business.

Please read this policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing or using TechRoom, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

1. Information We Collect

We collect information in various ways to provide, improve, and protect our Services.

1.1 Information You Provide

Contact Information: Name, email address, phone number, company name, job title, and mailing address when you request services, submit inquiries, or sign up for communications.
Account Information: Credentials, profile details, and preferences if you create an account.
Communication Content: Messages, feedback, support requests, and any other information you voluntarily provide in communications with us.
Payment Information: Billing address, payment method details (processed securely through third-party payment processors — we do not store full credit card numbers).
Project Details: Information about your project requirements, technical specifications, and business goals shared during consultations.

1.2 Information Automatically Collected

Server Logs: IP address, browser type, operating system, pages visited, time and date of requests, and referrer information.
Cookies & Tracking: Information collected via cookies, web beacons, and similar technologies (see Section 6).
Device Information: Device type, unique identifiers, and mobile network information.
Usage Analytics: How you interact with our website, including pages viewed, time spent, and clicks.

1.3 Information from Third Parties

Business partners, vendors, and service providers who refer clients or share data for business purposes.
Publicly available sources (e.g., LinkedIn, company websites) for market research and business development.
Third-party analytics and marketing platforms that provide aggregated data on website traffic and user behavior.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

Providing, delivering, maintaining, and improving our Services and business operations.

Communication

Responding to inquiries, sending service-related updates, and providing customer support.

Marketing & Business Development

Sending newsletters, promotional materials, and service announcements (with consent where required).

Legal Compliance

Complying with applicable laws, regulations, and legal processes; protecting our rights and the rights of others.

Fraud Prevention

Detecting, preventing, and addressing fraud, security, and technical issues.

Analytics & Improvement

Analyzing usage patterns to improve website functionality, user experience, and Services.

3. Legal Basis for Processing (GDPR)

For individuals in the European Union, we process personal data on the following legal bases:

Consent

Where you have explicitly agreed to specific data processing activities (e.g., marketing communications).

Contract

Processing necessary to perform services you have requested or entered into an agreement for.

Legal Obligation

Processing required by applicable law or regulation.

Legitimate Interests

Processing necessary for our legitimate business purposes, such as customer support, security, analytics, and fraud prevention — balanced against your rights and expectations.

4. Your EU Data Subject Rights (GDPR)

If you are a resident of the European Union, you have the following rights:

Right of Access

You have the right to request a copy of the personal data we hold about you and to learn how it is processed.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data, subject to certain legal exceptions (e.g., legal obligation to retain records).

Right to Restrict Processing

You can request that we limit how we process your personal data in certain circumstances.

Right to Data Portability

You can request a machine-readable copy of your personal data in a structured format for transfer to another controller.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have rights regarding automated decision-making and profiling. We do not engage in automated decision-making that produces legal or similarly significant effects about you.

To exercise these rights: Contact us at privacy@techroom.io with details of your request. We will respond within 30 days (extendable under GDPR). You also have the right to lodge a complaint with your local Data Protection Authority.

5. Your California Consumer Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

Right to Know

You can request what personal information we have collected, the sources, and the purposes of collection.

Right to Delete

You can request deletion of personal information, subject to exceptions for legal obligations.

Right to Correct

You can request correction of inaccurate personal information.

Right to Opt-Out of Sale or Sharing

You can opt out of the sale or sharing of your personal information. TechRoom does not sell personal information. We may share limited information with service providers for business purposes (e.g., analytics, marketing partners) as permitted under CCPA.

Right to Limit Use and Disclosure

You can request that we limit use of sensitive personal information to purposes necessary to provide Services.

To exercise these rights: Contact us at privacy@techroom.io or call 1-800-TECHROOM (1-800-832-4766). We will verify your identity and respond within 45 days. You may also designate an authorized agent to make requests on your behalf.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and gather analytics.

Types of Cookies

Essential Cookies: Required for basic website functionality (e.g., session management, security).
Performance Cookies: Collect information about how you interact with our website to improve performance.
Analytical Cookies: Help us understand user behavior and improve our Services (e.g., Google Analytics).
Marketing Cookies: Used to deliver targeted advertising and measure campaign effectiveness.

Opting Out

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect website functionality.

For marketing cookies specifically, you can opt out via industry-standard opt-out mechanisms or by contacting us at privacy@techroom.io.

Third-Party Analytics

We use Google Analytics and similar tools to track website usage. These services may collect your IP address, browser type, and browsing history. Visit their privacy pages for opt-out options.

7. Third-Party Services and Data Sharing

We may share your information with third parties in the following circumstances:

Service Providers

We share data with vendors and service providers who assist us in delivering our Services (e.g., hosting providers, payment processors, email services, analytics platforms). These providers are contractually obligated to protect your data and use it only for the purposes we specify.

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Business Transfers

If TechRoom is acquired, merged, or undergoes a change in control, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your personal data.

Legal Compliance

We may disclose your information when required by law, court order, subpoena, or government request; or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

Aggregated & De-identified Data

We may share aggregated, anonymized data that does not identify you with third parties for analytics, market research, and business development purposes.

We do not sell your personal information. Under CCPA, "sale" includes sharing for targeted advertising. We do not engage in this practice.

8. Data Retention

We retain personal data for as long as necessary to provide our Services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Client Data

Retained for the duration of our business relationship and 3 years thereafter for legal and accounting purposes.

Marketing Lists

Retained until you unsubscribe or request deletion.

Website Analytics

Aggregated logs retained for 12 months; detailed logs retained for 90 days.

Legal & Compliance

Data retained as required by applicable regulations (e.g., 7 years for tax records).

Upon expiration of the retention period, we securely delete or anonymize your data. If you request deletion (as permitted under GDPR or CCPA), we will delete your data promptly, except where retention is legally required.

9. Data Security

We implement comprehensive technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Security Measures

SSL/TLS encryption for data in transit (HTTPS on all pages).
Encryption of sensitive data at rest.
Secure authentication and access controls.
Regular security audits and penetration testing.
Employee training on data protection and privacy practices.
Compliance with industry standards (ISO 27001, SOC 2 Type II).

Limitations

While we employ industry-standard security measures, no transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security. If you believe your personal data has been compromised, please contact us immediately at security@techroom.io.

10. International Data Transfers

TechRoom is based in the United States. If you access our Services from the European Union or other jurisdictions with data protection laws, your personal data may be transferred to, stored in, and processed in the United States.

Legal Framework

We comply with applicable data transfer mechanisms, including:

Standard Contractual Clauses (SCCs): We execute Data Processing Agreements incorporating SCCs with international service providers.
Adequacy Decisions: Where applicable, we rely on EU adequacy decisions or equivalent frameworks.
Consent: We obtain your consent for transfers where required by law.

Your Rights

You have the right to request information about the mechanisms we use to ensure adequate safeguards. Contact us at privacy@techroom.io for details.

11. Children's Privacy

Our Services are not intended for individuals under 13 years of age (or the age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will promptly delete it and notify the parent or guardian.

If you believe we have collected information from a child, please contact us at privacy@techroom.io.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page with a new "Last Updated" date.

Continued use of our Services following notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: sireesha@techroom.live

Mailing Address:
TechRoom
Privacy & Compliance Department
Bengaluru, India

Phone: +91 78455 01881

Response Time: We aim to respond to all privacy inquiries and data subject requests within 30 days.

Data Protection Authority Complaints: If you are an EU resident and believe we have violated your rights under GDPR, you have the right to lodge a complaint with your local Data Protection Authority.