Reliable hosting, DNS & network support for Dhavamani Trust
TechRoom stabilised a mission-critical non-profit website by rearchitecting the network layer, managing DNS and nameservers on GoDaddy, and migrating hosting to AWS — restoring accessibility and delivering a 99.9% uptime SLA.
Problem — When the site goes down, people can't reach for help
Dhavamani Trust's website experienced periodic outages and slow recovery, preventing donors, volunteers and beneficiaries from accessing resources and donations during critical times.
Symptoms observed
- Intermittent DNS resolution failures causing unreachable site
- Single-host downtime during maintenance and peak loads
- No effective monitoring or alerting for the public site
- Manual DNS management with inconsistent records on GoDaddy
Impact
Loss of trust and missed donations. For non-profits, even short downtime affects funding and beneficiary support.
What TechRoom did — step-by-step
We applied an infrastructure-first approach: secure hosting, resilient DNS, monitoring, and documented runbooks so Dhavamani never has to worry about site availability again.
Discovery & Incident Triage
Collected logs, reproduced DNS issues, and identified propagation and TTL misconfigurations plus single point of failure in hosting.
DNS & Nameserver Consolidation
Centralised authoritative DNS records on GoDaddy, corrected A/CNAME/TXT/MX records, and reduced TTL to speed failover.
Migration to AWS
Provisioned scalable hosting (EC2/Elastic Beanstalk or ECS), configured load balancing and Auto Scaling groups to remove single-host risk.
Network Hardening
Configured VPC, security groups, and WAF rules; enforced HTTPS with managed certificates and strict TLS settings.
Monitoring & Alerting
Added CloudWatch/Prometheus monitoring, uptime checks, and automatic incident alerting to on-call channels with escalation rules.
Handover & Support
Delivered a runbook, on-call rotations, and optional ongoing managed support so the client can rely on TechRoom as their technical partner.
Post-handoff runbook & support
After development we provide operational ownership: monitoring, patching, incident response, DNS changes, and monthly reports.
Runbook highlights
- Incident triage checklist and runbook links
- DNS rollback procedures and emergency TTL reduction
- Clear contact matrix and escalation paths
- Post-incident root cause analysis template
Managed services offered
- 24/7 monitoring & alerting
- Monthly security and patch management
- DNS management and record changes
- Traffic and cost optimisation
- Quarterly disaster recovery drills
Results — uptime, reliability and trust
Following the migration and operational improvements, the site now meets a 99.9% uptime SLA with proactive incident handling and transparent reporting.
Technical appendix (what we configured)
Key configurations
- Authoritative DNS: reviewed and standardised zone records on GoDaddy; added secondary DNS where needed
- AWS hosting: Auto Scaling, ALB, target groups, and secure S3 buckets for assets
- HTTPS: ACM-managed certificates and HSTS headers
- WAF rules: OWASP baseline rules and rate limiting
- Monitoring: CloudWatch alerts, uptime checks, and Slack/SMS integrations